As a patient, relative or carer sometimes you may need to turn to someone for help, advice and support. PALS are here to help you find your way through the NHS.
What can I expect from PALS?
We will listen and take your concerns, suggestions and experiences seriously and ensure that people who design and manage services are aware of the issues you raise. In identifying problems or gaps in services and reporting them, it helps to change and improve services in the future
We aim to resolve queries, concerns and issues quickly, at a local level and to find the right person who can help you and direct you to appropriate services.
All communication is confidential and will not be disclosed to another party without your permission.
How do I contact PALS?
PALS can be contacted Monday-Friday between 10am and 4pm. Our PALS Officer is Bobbie Walkem-Smith and her contact details are below:
PALS Officer
NHS Kent and Medway
Fifty Pembroke Court
Chatham Maritime
Chatham
Kent
ME4 4EL
Email: nhsmedwaypals@nhs.net
Telephone: 0800 014 1641
(Please note this a freephone number. Should you receive the answering message, please leave your name and telephone number and we will call you back).
