Manager Michelle Sutton, Pharmacist Cath Cooksey and trainee Pharmacist Amina Alouache, collected their award at a ceremony in London hosted by Australian comedian Adam Hill. Pharmacy Manager Michelle Sutton said:
“We are proud of our little team. We have put in a lot of hard work to take Wainscott Pharmacy from strength to strength. We have proved that you don’t have to be the biggest to be the best.”
The team of three have worked hard to raise awareness of their service with both GPs and members of the public. Dr Mehr-ghorbani from The Parks Medical Practice said: “The pharmacist has helped in providing valuable training for GP registrars to inform them how the pharmacy team works.”
The team also started a home delivery service for older customers and an automatic prescription ordering service, as well as revamping their stock to suit the needs of local people.
These changes have been well received. In a recent survey, 98 per cent of customers rated staff “very good”, compared to 82 per cent in the previous year. The survey also found that 88 per cent of customers felt the pharmacy provided good advice on managing long term health problems, up from 48 per cent in the previous year.
Verity Williams, NHS Kent and Medway’s Pharmacy Contract Officer, praised the team for their award. She said: “We would would like to offer our sincere congratulations to all at Medipharmacy, Wainscott. Through consistent hard work during the last couple of years they have managed to build an excellent relationship with both the GP surgery next door and residents. The pharmacy staff always cooperate with the primary care trust and it is a pleasure to deal with such a friendly and helpful team.”
Customer Mr Robert Lee added: “You get a very friendly warm welcome every time and they always have time to talk to you. Their advice is always above and beyond: all in all a 110 per cent service.”
21 June 2012