.

Your responsibilities

What the NHS needs from you.

The NHS is a valuable resource and we can all help it work effectively and ensure resources are used responsibly. Here are ways in which you can help us do this.

Health and wellbeing

Recognising that you can make a significant contribution to your and your family's health and wellbeing, and taking personal responsibility for your health where you can.

  • Visit our public health website A Better Medway for hints and tips to keep yourself and your loved ones healthy

  • Visit NHS Choices to access online health tips and information

 

Registering with a GP practice

Visit our GP services page to find out how.

Respect

Always treat NHS staff and other patients with respect.

Keeping your GP or hospital appointment

We’re making things better for everyone by cutting waiting times. Here’s how you can help. If you can’t keep your NHS appointment please call to rearrange or cancel.

For hospital appointments the number to call will be on your appointment letter.

  • Free your appointment time for another patient

  • Help provide faster access to NHS services

  • Allow doctors, nurses and other NHS staff to use their time more effectively

 

Help us cut costs and save money, If you can’t keep your NHS appointment please call and let us know.

Feedback

Both positive and negative – about treatment you've received.  You can do this by contacting our Customer Care or Patient Advice and Liaison Service (PALS) .

 

Useful links

A Better Medway

A Better Medway is a healthy living campaign designed for everyone living or working in Medway. It helps people find their way to a healthier life by directing them to local support, information and advice.

We are also on
TwitterYou TubeIssuu

Find us

Fifty Pembroke Court
Chatham
Kent
ME4 4EL
01634 335020

PALS

Here to help when you need
health advice and don't
know where to turn
0800 014 1641
nhsmedwaypals@nhs.net

Customer Care

Listening and acting on your
comments, compliments
or complaints
0800 014 1634
nhsmedwaycomplaints@nhs.net
NHS DirectNHS Choices
Department of HealthDirectgov - public services in one place